Dear Sirs,RVR Elettronica Spa has issued new rules for requesting the reparation of products and modules. This procedure will improve in particular the identification of the faults and reduce reparation time.

Please find below the procedure that you are kindly requested to follow FROM TODAY:

1) Before returning the equipment/modules to RVR for reparation, it is MANDATORY to fill in the “Customer support Form”.

2) The “Customer support Form” can be sent:

2a)ONLINE (advisable) by completing the appropriate form that can be found in our web-site under the section ""customer support"" and sent it by e-mail to the After Sales Dept.: tech@rvrchina.com

2b)BY FAX to +86 21 6413 9217

3) Upon receipt of your request, the Aftersales Dept. will check and accept or deny your request. After that, the After Sales Dept. will send an “repair number” to the key contact written on your form. This number will be assigned to the product/modules to be repaired during all the process of repairement.

4) You will be allowed to return the equipment to factory only after receiving the comunication of an repair number from RVR Elettronica Spa. The given repair number must be clearly visible on the outside of the package and written on the shipping documents.

Additional Notes

- For each product or module (electronic boards, power supplies, mechanical parts) to be repaired, it will be issued an repair number. Therefore, for the repairs of several components it is necessary to request an repair number for each single component that needs to be repaired (1:1).

- It will not be possible to issue an repair number in case any of the mandatory data requested in the form result to be missing or uncomplete. The issue of an repair number is not binding and therefore the equipment/module could result to be not repairable and/or covered by warranty, as the final tests will be carried out only after arrival of the equipment in the factory and after being checked by our skilled personnel. The above-mentioned procedure is in force from the reception of the present letter.

From 1st January 2009 all the reparations arrived without the appropriate repair number will be rejected and returned.